Frequently Asked Questions
If anything you need to know is not answered by any of the questions below, please do not hesitate to contact me via the website, or call, and I will answer them as soon as I am able.
How much is postage?
Postage within the UK depends upon portrait size. Up to 12" x 16" postage is £10.00. Above this size postage is £15.00.
Overseas postage will be charged extra, so costings will be made during the commission proces, thank you.
All portraits will be carefully packaged to allow your picture to arrive in perfect condition.
How long will the portrait process take?
Waiting times for portraits can vary depending upon my workload, but please allow a minimum of 4 weeks to complete your order.
Do I need to pay a deposit?
A £20.00 deposit is required before the start of the portrait process, however, full payment is required upon completion of your Portrait before it will be posted. If, for some reason, you are not completely satisfied with your portrait, then no payment will be required, but I will maintain full ownership of the portrait. Payment by personal cheque, bank transfer or paypal is accepted.
Framing (and Mounting)
All the portraits are provided without a mount. All the portraits can be mounted and framed if you require this service. Just let me know when you are commissioning a picture and this service can be added. Typically, this service will start from £40.00 and will vary according to the size of the portrait.
Do you supply Gift Vouchers?
Gift vouchers are available if there is insufficient time to produce your portrait for you. This can be in for full payment of a portrait or for part-payment, any option is available. Please call to discuss your individual requirements, thanks.